Availability
Service access after closing
Customers drop off or collect devices when it suits them — including evenings and weekends.
Less chaos.More timefor repairs.
One system. The whole process.
SystemService connects the web platform, mobile app and SystemDrop 24/7.
No spreadsheets, manual data entry or chasing every stage.
Request
Work
Collection
Service. Automated.
SystemDrop
Convenience. Drop-off and collection beyond your service opening hours.
SystemDrop connects an automated locker cabinet to the SystemService platform. Customers drop off or collect their devices while the service team retains full control over lockers, access and operation history.
24/7Automatic lockersMonitoringSecure access
Automation
Fewer manual arrangements
The system assigns the right locker and guides the user through a secure device handover.
Control
Every operation stays visible
Status, access history and current locker availability remain visible in SystemService.
Proprietary solution
Designed and developed by SystemService.
SystemDrop uniquely combines a physical locker cabinet, automation and full platform control — developed by us and configured around the real needs of each service business.
SystemWeb
Order. Full control.
One platform connects requests, devices, inventory, employees and communication. Everyone sees the right information while the owner retains control over the entire workspace.
RequestsDevicesInventoryTeam
Requests and devices
One view of the process
Requests, devices, statuses and work history stay connected in one clear workspace.
Parts and locations
Inventory without guesswork
Part quantities, availability and locations are visible immediately, without searching through separate files.
Employees and messages
Team and communication
Roles, employee access and messages work together with current requests and service operations.
SystemApp
Mobile. Without breaking your flow.
Scan an RMA, device or part label and open the right record immediately. Requests, inventory and messages remain available wherever the work happens.
ScannerRequestsInventoryMessages
RMA, DEV and parts
Scan instead of typing
The camera reads the code and takes you straight to the right request, device or part.
Always at hand
Your data goes with you
Check request status, device details, part availability and SystemDrop state without returning to a computer.
Messages and notifications
Communication without delay
The team sees new messages and important updates without searching for information across separate channels.
Together. Simpler.
Messages
Communication. Without searching for information.
Employees, administrators and authorised partners communicate through one secure channel. Messages, team availability and notifications remain part of the daily work inside SystemService.
TeamNotificationsHistorySupport
One channel
Messages in one place
The team keeps conversations together instead of switching between email, phone calls and separate messaging tools.
Live updates
Nothing gets lost
A new message is immediately visible in the platform and the app, with a clear unread conversation indicator.
A permanent contact point
Support always available
The company administrator can contact SystemService support directly without searching for the right address or a separate channel.
AI Layer
An AI layer that understands service-business context.
The AI layer in SystemService uses operational data about requests, devices and inventory to support automation across service-business operations.
It helps teams find information faster and structure decisions that remain with the service professionals.
OperationsPrioritiesInventory
Daily operations
Operational overview
Summarises active requests and devices and shows which stages of the process currently contain work.
Priorities
Matters requiring attention
Highlights cases without recent updates, devices waiting for parts and inventory levels that require action.
Inventory
Inventory and parts
Helps check part availability, stock and location using a name, model or part number.
Intelligent process layer
One intelligent layer across the process.
It connects data from different areas of the system, shortens the path to the right information and helps structure the next steps. The process remains transparent, while diagnosis, repair and decisions stay with the service team.
ContextCasesSummariesPriorities
Context
Information is based on data available in the system: repair requests, devices, parts and statuses.
Case history
Helps find similar or recurring cases so the team can reach earlier solutions faster and shorten diagnostic time.
Quick summaries
Combines current statuses, matters requiring attention and inventory information into one clear answer.
Priorities
Helps highlight matters that need attention, structure the next actions and keep the team's daily work moving smoothly.
Daily operations
Features. One ecosystem.
Inventory, planning, statuses, notifications and roles all work with the same data. The administrator retains full control, the employee gets the workspace needed for daily work, and the B2B partner receives a separate account with access to their own cases.
InventoryPlanningStatusesNotifications
Parts and locations
Inventory
Stock levels, availability and part locations remain visible in one place.
Deadlines and actions
Planning
Scheduled collections, deadlines and next actions stay organised for the team.
Current stage
Statuses
The right people see the current request status and know what happens next.
Automated communication
Notifications
Email messages communicate important changes without manually passing on every update.
Roles and access
The right workspace for every role.
The administrator manages the environment, the employee uses the operational tools, and the B2B partner receives a separate account with access only to their own requests, devices and information.
AdminEmployeeB2B partner
Security
Security built into service-business operations.
SystemService organises access to requests, device data and attachments within the service business. Information stays connected to the correct case and visible only to the people who need it.
Roles, permissions and status history are built into the platform from the start, so the team can automate its work without losing control of the process.
AccessRolesAuditData flow
Access
Access Control
Each user sees only the information needed for their role and assigned responsibilities.
Data and files
Everything with the right case
Device data, attachments and request information stay connected to the correct business and specific case.
History
A clear process record
Statuses and important actions create a transparent history of each request and the handling of its device.
Trust in the process
The right access. Clear responsibility.
SystemService organises access to requests, attachments and team actions. Every piece of information stays with the correct business and specific case.
Device data and files stay connected to the correct request.
Clear separation between client, service-team and administrator access.
Status changes and important actions create a clear process history.
AccessRolesAuditData flow
Controlled Environment
Client
A view of their own requests and information shared by the service business.
Service team
Handling requests, diagnosis and repairs within their own business and customer relationship.
Admin
Access to configuration, structure and system-level control.
History
A clear record of status changes and the most important actions taken in the process.
SystemService protects data and organises access to the process. The service business remains responsible for the customer relationship, diagnosis and repair.
ClientTeamAdministratorHistory
Plans
A system that fits the scale of your service business.
Choose the SystemService platform scope, then extend service beyond opening hours with SystemDrop. Both solutions work as one connected process — from device intake to collection.
SystemWebSystemAppAutomation
SystemService
SystemWeb and SystemApp in one plan.
Every plan connects daily service work, mobile access, messages and automation. The difference is the size of your team and the number of B2B partner accounts.
Core
€89
/ month
€909 with annual billing
For smaller service businesses that want organised work and the full web + mobile connection from day one.
SystemWeb, SystemApp and messages
Up to 5 employees
Up to 15 B2B partner accounts
Pro
€149
/ month
€1,519 with annual billing
For growing teams that need more operational capacity without changing their working environment.
SystemWeb, SystemApp and messages
Up to 15 employees
Up to 40 B2B partner accounts
Enterprise
€249
/ month
€2,539 with annual billing
For larger organisations that need unrestricted team scale and extensive B2B cooperation.
SystemWeb, SystemApp and messages
Unlimited employees
Unlimited B2B partner accounts
SystemDrop
SystemDrop. Serve customers 24/7 without adding work for your team.
SystemDrop automates device intake and collection outside opening hours. Customers use the locker when it suits them, while your team keeps full visibility of the process in SystemService.
SystemDrop Flex
€219
/ month
For service businesses that want convenient 24/7 customer service and fewer manual arrangements for device intake and collection.
12-month agreement
Automated device intake and collection
Customer service around the clock
Monitoring and live process visibility
Full connection to the SystemService platform
SystemDrop Standard
Most popular€179
/ month
For service businesses making SystemDrop a permanent part of daily operations and handling more intake and collection without adding work for the team.
24-month agreement
Automated device intake and collection
Customer service around the clock
Monitoring and live process visibility
Full connection to the SystemService platform
Installation and activation
One-time preparation, installation and activation of SystemDrop.
€499 excl. VAT
Contact
Let's talk about your repair service.
Tell us briefly how your repair service works today and where the team loses the most time. We will come back with a concrete next step.
DemoQuotePartnership