System layer
System
Workflow, visibility and service process management for modern repair companies.
Customer handlingRequest control
SystemService
SystemService
One partner. One system. One service.
Choose your direction.
SystemService connects service software and technical operations in one business environment.
SystemServiceRepairAI Ready
Service operations
Service
Professional electronics support, controlled intake and handling of business devices.
B2B supportRepair process
Repair request
Start a repair
Submit your device details online for an initial review before shipping instructions are sent.
Online intakeManual review
System
Software layer for modern service operations.
SystemService is not only about repair handling. It is built as a structured software environment for service businesses, teams and independent operators who need visibility, control and a clean operational workflow.
Shaped by over 20 years of real service experience, the system reflects how operations actually work — from smaller repair environments to larger electronics organisations. That practical foundation helps eliminate hidden process gaps and brings clarity to steps that generic software often overlooks.
SaaSWorkflowControlAI Ready
Control
Request Control
Create, manage and track service requests in one structured environment.
Visibility
Client Visibility
Give customers a clear view of progress, updates and service status.
Workflow
Service Workflow
Connect intake, diagnosis, handling and final outcome inside one process layer.
Built on Experience
Full service management from one place.
Developed from more than 20 years of hands-on service practice, SystemService brings together the operational logic, structure and visibility that modern service teams actually need.
Users and Roles
Add employees, clients and access levels inside one controlled system structure.
Warehouse and Parts
Manage stock, part usage and operational flow from one connected workspace.
Operational Benefits
Bring communication, visibility and service organisation together in one place.
Plans
Flexible subscription plans for structured service operations.
Choose the plan that fits your team size, client portal access, warehouse flow and operational scale. Yearly billing saves 15%.
Core, Pro and Enterprise plans
Monthly or yearly billing with 15% yearly savings
Client portal users = B2B users with access to the customer portal
Core
€49
/ month
€499 / year
For smaller service operations that need a structured software layer from day one.
Request control
Client portal access
Users and role structure
Unlimited local customers
Pro
Popular€89
/ month
€899 / year
For growing teams that need more capacity, stronger visibility and connected operations.
Request control
Client portal access
Warehouse and parts
Stronger operational scale
Enterprise
€149
/ month
€1,499 / year
For larger service environments that need unlimited scale and long-term platform flexibility.
Unlimited workflow scale
Warehouse and parts
Advanced service structure
Unlimited local customers
Workflow
See how simple the system is
From the first request to reports and full traceability, the workflow stays clear, structured and easy to manage.
SimpleTraceableControlled
01
New Request
Start a new service request in seconds.
02
Save as Draft
Create the case first and continue when ready.
03
Add Devices
Add devices one by one with structured details.
04
Upload Files
Attach photos, documents and supporting service information.
05
Track History
Follow request progress, status changes and service history.
06
Generate Reports
Keep documentation, traceability and reporting in one workflow.
AI Ready Layer
An AI Assistant that understands the service process.
SystemService is designed so that, in the future, the AI Assistant can use the context of repair requests, devices, warehouse data and service pricing.
It does not replace the process. It works as a supporting layer that speeds up information retrieval and helps make more structured decisions.
SystemWarehousePricingIntake
Service AI Assistant
Support for service work
The AI Assistant helps quickly read the request context, device status and possible next steps without manually clicking through multiple views.
Warehouse AI Assistant
Parts, stock and location
The AI Assistant can answer questions about part availability, warehouse location, stock quantity and links to specific services.
Pricing AI Assistant
Service pricing and decisions
The AI Assistant combines information from pricing, warehouse data and repair requests to help prepare a customer response faster.
Intake AI Assistant
Automated request intake
The AI Assistant can help receive a question or request, structure the details and guide the user to the right process.
Intelligent process layer
AI as an intelligent layer above the process.
The AI Assistant helps users reach the right information faster, connect data from different areas of the system and organize the next steps. The process stays transparent, while the user remains fully in control of decisions.
ContextPermissionsFallbackAssistant
Context
Answers are based on data available in the system: repair requests, devices, parts, statuses and pricing.
Permissions
The AI Assistant uses information according to the user role and the access scope assigned in the system.
Fallback
If AI does not respond, the system continues to work and the user can follow the standard path.
AI Assistant
The AI Assistant helps highlight matters that need attention, organize priorities and keep the daily service process moving smoothly.
Service B2B
Technical service built around real repair operations.
SystemService supports the service side of electronics operations with a structured approach to intake, diagnosis, communication and final handling.
Built on more than 20 years of hands-on service experience, this process reflects how real environments work — from everyday repair activity to more demanding operational structures where missing steps quickly become costly.
B2BWorkflowRepair
Handling
Structured Intake
Clear request intake, device registration and organised communication from the first step.
Diagnosis
Technical Evaluation
Controlled analysis, transparent decision points and a real service workflow based on practical operations.
Outcome
Managed Resolution
Repair, return, scrapping or the next justified decision handled in one consistent operational flow.
B2B Electronics Support
Designed for business environments that need clarity, speed and professional service handling.
Operational Discipline
Built around real service stages, not simplified assumptions that ignore daily operational needs.
Clear Client Communication
Keep customers informed through a cleaner process with fewer blind spots and fewer unclear steps.
Built for Service Teams
A process that matches the real work.
From request intake to final outcome, the service layer is designed to reduce ambiguity, support daily operations and keep both the team and the customer aligned throughout the workflow.
Service Workflow
See how the service process works.
The service path follows real operational stages, so the work stays clear from device intake to final outcome.
PracticalStructuredControlled
01
Device Intake
The device enters a structured service flow with clear registration and handling.
02
Initial Inspection
A first check confirms condition, completeness and the right starting point for evaluation.
03
Technical Diagnosis
The issue is analysed through a practical repair workflow based on real service experience.
04
Repair or Decision
The case moves toward repair, return, scrapping or another justified operational decision.
05
Final Handling
The outcome is handled clearly, consistently and in line with the agreed service model.
06
Return or Report
The customer receives the final outcome with cleaner communication and better traceability.
Service Pricing
€249
excl. btw
per device
Included
Parts included up to €50.
Clear Rules
One structured pricing approach for B2B service handling.
This pricing model refers to the service side of SystemService — structured repair handling, predictable workflow and clear commercial rules for business cooperation.
One standard service price per device.
Onderdelen inbegrepen tot €50.
Higher-value parts are handled separately and transparently.
PredictableStructuredB2B Ready
Specialized repair
High-quality repair for the most difficult cases.
SystemService is not only a structured intake process. Behind the workflow there is practical diagnostics, precise soldering and real analysis of electronic failures.
This layer is for technical customers who want to know that the device is handled by someone who understands PCBs, documentation, measurements and repair standards.
IPCESDBGACHIP ICSMD
Quality standard
Work aligned with IPC
Repairs are carried out using practices aligned with IPC-A-610 and IPC-7711/7721, with focus on connection quality, process control and repeatability.
Complex cases
The most difficult cases
Handling advanced electronics repairs, liquid damage, power issues, BGA components and failures that require board-level analysis.
Professional equipment
Professional tools
Diagnostics and repair using a microscope, multimeter, oscilloscope, technical documentation and tools for precise PCB work.
Board-level repair
From symptom to root cause.
The goal is not only to replace a component. It is important to understand why the device stopped working, what was damaged and whether the repair makes technical and economic sense.
IPCESDBGACHIP ICSMD
Liquid damage repairs require assessment of corrosion, power rails, shorts, damaged lines and components that may degrade over time.
In complex cases, diagnostics include power-section measurements, signal analysis and comparison of circuit behavior with technical documentation.
Technical capability
Technical repair capability
Advanced electronics repair requires controlled handling, precise diagnostics and the right tools for component-level work.
Technical capability
ESD controlled handling
Technical capability
Schematic reading
Technical capability
BGA / uBGA rework
Technical capability
PCB trace repair
Technical capability
Liquid damage analysis
Technical capability
Microscope inspection
Technical capability
Root-cause diagnostics
Technical capability
Board-level repair
Security
Secure handling is part of the service.
SystemService is designed for structured B2B cooperation, where access, device flow and attached information must stay controlled from the first request to the final outcome.
Security is not treated as an extra layer added afterwards. It is built directly into roles, workflow structure, file handling and operational visibility.
AccessRolesAuditData Flow
Access
Access Control
Different users see only the areas and information that match their role in the workflow.
Files
File Handling
Attachments, request data and supporting information stay inside a controlled service structure.
Traceability
Operational Traceability
The system keeps visibility across requests, devices and status history for cleaner accountability.
Built for Trust
Clear access. Clear responsibility.
A secure environment starts with clarity. Users, requests, attachments and operational actions should stay visible only where they belong and remain traceable throughout the workflow.
Controlled handling of devices and attached files.
Clear separation between client, service and admin access.
Structured workflow with visibility and traceability.
AccessRolesAuditData Flow
Controlled Environment
Client
Access to requests, updates and selected workflow visibility.
Service
Access to handling, diagnosis, process steps and service data.
Admin
Access to configuration, structure and system-level control.
Traceability
Cleaner history and accountability across actions and status flow.
The goal is not only protection, but structured confidence — giving every participant the right level of visibility without exposing more than necessary.
ClientServiceAdminAudit
About
Why SystemService was created?
SystemService was created from a practical need to bring structure to electronics service handling — not only the repair itself, but the full path from request and device intake to diagnostics, parts, technical decisions, communication and return.
It is built around real service work: for companies that need predictable B2B support, for clients submitting individual repair requests and for service teams that want to work in one structured environment.
SystemService B2BRepair
Project foundation
Technical experience, not a random idea.
Behind SystemService is practical experience in electronics — diagnostics, repair, fault analysis and precise technical work. It is a project built from the perspective of someone who understands the service process from the inside: from the first client contact, through device intake, problem verification, board-level work, parts, testing, documentation and the final decision.
That is why SystemService was not created as a theoretical concept for another system, or as a project built purely from a business perspective. It was created from experience, passion for electronics and the need for a tool that truly fits everyday technical work.
Technical experience
SystemService connects precise electronics work with a structured service process. One without the other quickly leads to chaos — even when the repair itself is done well.
Clear communication
Every request should have a clear status, history and context. The client should not have to ask whether the device has arrived, what stage it is at or what was agreed earlier.
Controlled process
Device intake, diagnostics, parts, the final decision and return should follow one clear workflow — without lost information or random arrangements.
Fewer unnecessary questions
A well-designed system should answer some questions before anyone needs to ask them. Status, request number, service scope and next steps should be available in a simple way.
Secure handling
Electronic devices often contain data, configurations or elements that are important to a company. That is why SystemService is built around controlled access, data separation and action history.
Contact
Ready to talk about your service workflow?
Tell us a little about your company, current repair flow, or what kind of support you are looking for. We will get back to you with a practical next step.
B2B focus
Built for companies looking for a clear and structured service partner.
Fast first contact
Demo, pricing, workflow questions, or partnership inquiry — one clear entry point.
SystemService B2BRepairAI Ready