Start a repair request

Use this form to send your device details for preliminary verification. This does not create an RMA yet and you should not ship the device before receiving confirmation and shipping instructions.

Important before you continue

This form is only a preliminary verification request.
No case number is created at this stage.
Do not ship your device before receiving confirmation and shipping instructions.
Shipping intake is currently available only in the Netherlands.
Do not enter passwords, PIN codes, unlock codes or login details in this form.

Individual customer

Send a device for preliminary verification. If the details are complete and the case qualifies for shipping intake in the Netherlands, you will receive further instructions.

Business or recurring cooperation

If you represent a company and want regular cooperation, SystemService can provide portal access for structured requests, device tracking and status visibility.

Preliminary repair intake form

Fill in the details below. The request will be checked before any shipping instruction is sent.

Customer details

Customer type

Country *

First name *

Last name *

Email *

Phone optional

Device details

Device type *

Brand *

Model *

Serial number optional

Problem description

Describe the problem *

Does the device react to power?

Was there liquid damage?

Smoke, burning smell or sparks?

Was it powered on or charged after the damage?

Are the data important?

Was it repaired before?

Access and device protection

Device lock / access

Owner protection / location lock

Additional notes optional

Confirmations

I understand this is only a preliminary verification request and does not create an number yet.I understand that I must not ship the device before receiving confirmation and shipping instructions.I understand that diagnostics and repair may involve a risk of data loss.I understand that repair and data recovery are not guaranteed.I confirm that I am not entering passwords, PIN codes, unlock codes or login details in this form.